| Vital Recovery Services is one of two wholly owned | | | | highest ranking. Vital Recovery Services is also a |
| subsidiaries of Atlanta based accounts receivable | | | | member of the American Collectors Association, |
| management outsourcing company Vital Solutions, | | | | Electronic Payment Associate, and the Gwinnett |
| Incorporated (VSI). According to the company | | | | Chamber of Commerce. |
| website, the Vital Recovery Services arm of VSI is a | | | | Consumer Complaints |
| "fully licensed, national third party collection agency | | | | Although Vital Recovery Services is accredited by |
| performing bad debt recovery and skip tracing | | | | the BBB, the bureau did process 133 complaints in the |
| services." Skip tracing is a process where people who | | | | last 36 months against the debt collection company. |
| have gone missing can be quickly found. Vital | | | | According to the BBB website: |
| Solutions, Inc. was founded in 2002 by Chris Shuler | | | | "When considering complaint information, please take |
| and Chris Gugala who have combined experience in | | | | into account the company's size and volume of |
| the debt recovery industry of over 40 years. They | | | | transactions and understand that the nature of |
| have 30 clients and post $3 billion in annual | | | | complaints and a firm's responses to them are often |
| placements. | | | | more important than the number of complaints. BBB |
| Through the years there have been complaints about | | | | processed a total of 133 complaints about this |
| the tactics of the company including harassing phone | | | | company (Vital Recovery Services) in the last 36 |
| calls and threats of lawsuits, however, the company | | | | months, our standard reporting period. Of the total of |
| website states their number one goal is the quick and | | | | 133 complaints closed in 36 months, 63 were closed |
| successful recovery of their clients receivables in as | | | | in the last year" |
| amicable an environment as possible. | | | | Many customers have complained of constant and |
| Specialized Services | | | | harassing telephone calls beginning early in the |
| Vital Recovery Services will prepare a program to fit | | | | morning until 9pm at night. Others have complained of |
| the needs of any client looking to recover bad debt, | | | | lawsuits threats. Of the 133 complaints the BBB |
| but they specialize in the following industries: | | | | received 108 were related to billing and collection |
| Automobile Financing | | | | issues. |
| Credit Cards | | | | Know Your Rights |
| Utilities | | | | Third party collection agencies such as Vital Recovery |
| Home Owners Associations | | | | Services make it their business to do what they can |
| Government Municipalities | | | | to collect bad debt for their clients. The best |
| Vital Recovery Services has been an accredited | | | | strategy for the consumer is to know his rights. |
| member in good standing with the Better Business | | | | Become familiar with the Fair Debt Collection |
| Bureau (BBB) since November, 2002. The BBB has | | | | Practices Act when dealing with any collection |
| given Vital Recovery Services a rating of A+, its | | | | agency. |