| Walk into any room filled with people who have auto | | | | completing my quote request and I had to enter my |
| insurance and ask them to name an auto insurance | | | | email address before I could get a link back to home. |
| company and there's an excellent chance that most | | | | Strike Two. |
| of them will say "Progressive." We have all seen their | | | | The home page offers many different links to gather |
| TV ads and their billboards. We know that they claim | | | | information about Progressive Insurance. It also |
| their website is extremely easy to use. We see them | | | | offers several options for getting business taken |
| everywhere; and I don't know about you, but when | | | | care of. You can call by land line phone, you can use |
| I see their advertising, it makes me feel like I can | | | | your cell or PDA, you can text message, email or |
| trust them. I decided to pay a little visit to their | | | | chat. They offer online billing and paperless |
| website and see for myself if Progressive Insurance | | | | documents of your policies and other information. |
| lives up to its reputation. Here's what I found in a ten | | | | This is a huge Hit! |
| minute website visit. | | | | Each page I visited allowed me to get an instant |
| User Friendly Website? | | | | quote, sign in to my account, or link to other |
| Here's what you'll find when you visit the Progressive | | | | information, including the home page. This is a big Hit |
| website. First, you see the famed white SUV | | | | as well. |
| barreling up an incline- presumably on their way to | | | | I continued exploring the site and eventually began a |
| help you out in a crisis. You also see their "Get a | | | | chat with a customer service representative. She |
| Quote" box immediately. With the words "save | | | | was friendly, very helpful and was eager and |
| hundreds" and "lower" enticing me I entered Auto | | | | prepared to help me. HOMERUN! |
| and my zip code and sat back to wait. Very quickly I | | | | The Importance of Your Representative |
| get sent to an information page that allowed me to | | | | Don't underestimate the importance of the |
| continue on my own or connect with a | | | | professionalism and friendliness of your agent or |
| representative who could chat with me and give me | | | | customer service representative. This can speak |
| a hand. | | | | volumes about the company itself. Remember, when |
| At first, I was happy with how quickly the website | | | | you've got the stress and pressure that lead to the |
| was moving along. Then we reached a question | | | | need to file a claim, you don't want to deal with a |
| where I incorrectly entered information and then | | | | difficult "helper" on the other end of the phone line. |
| tried to change it. The system got hung up and | | | | Looking into the customer service satisfaction rates |
| wouldn't accept my corrected information. At this | | | | of different companies can tell you a lot. |
| point I needed to access an agent for help. I must | | | | So, where does Progressive Insurance rate with me, |
| admit, this is frustrating to me. I like to do things | | | | after a 10 minute website, visit? They provided me |
| online quickly and efficiently and when I get involved | | | | with enough options and help that I would definitely |
| in customer service chats, things generally get | | | | continue on with a quote request or any other |
| bogged down as they ask me all the questions I | | | | question. While the process isn't perfect they do |
| already filled out on the form. Strike one. | | | | have a great reputation and the people on the phone |
| I tried to return to the home page without | | | | seemed genuinely interested in helping me. |