| Pentagroup Collection Agency is also known as | | | | experienced off-putting tactics said to be used by |
| Pentagroup Financial LLC or simply Pentagroup. | | | | the company's customer service agents working to |
| Pentagroup is a debt collection agency based out of | | | | collect outstanding depts. |
| Houston, Texas. Debt collectors are third parties hired | | | | Information posted on several different websites and |
| by creditors for the purpose of recovering | | | | comment boards gives a less than favorable account |
| outstanding debts from borrowers. The Pentagroup | | | | of the tactics of the company. According to several |
| Collection Agency is a third-party collection group | | | | accounts by debtors in Ripoff Reports claim that |
| hired to provide the service of collecting debt on | | | | Pentagroup is both rude and unprofessional. Collection |
| behalf of their clients. | | | | agencies according to the laws that govern them are |
| The Pentagroup Collection Agency has a varied mix | | | | only allowed to contact the individual who is |
| of reviews from people who have done businesses | | | | responsible for the debt. Debtors claim that |
| with them according to several online sources. | | | | Pentagroup has contacted family members, |
| Pentagroup, according to their website, is a certified | | | | employers and in-laws in attempts to recover debts |
| collections agency who offers services such as debt | | | | that in some cases are as old as 5 years. Others |
| collection, customer service and a variety of other | | | | have claimed to have requested information in writing |
| specialty services that can be outlined on their site. | | | | and never received anything other than harassing |
| Pentagroup advertises customized approaches and | | | | phone calls from the Pentagroup despite efforts to |
| advanced technology as part of its service package. | | | | obtain documentation about their debts. |
| The fairly young Pentagroup was established in 2002 | | | | According to the Better Business Bureau (BBB) |
| by partners who have extensive collective | | | | website a search for Pentagroup indicated that it has |
| experience in debt recovery. The company was | | | | a rating of D+ on a scale from A+ to F. The reasons |
| formed as a collection agency specializing in debt | | | | listed for this rating are that the group has had 133 |
| recovery for telecommunications, credit card, auto | | | | complaints filed against it in the last 36 months. The |
| retail and major credit card agencies. Their use of a | | | | majority of these complaints were billing or collection |
| performance-driven collections team has led them to | | | | issues and 12 were customer service issues. The |
| become a nationally recognized leader in achieving a | | | | report does claim that to date all of these complaints |
| high volume of results for their clients as discussed | | | | have been marked as resolved. The BBB report also |
| on their website that advertises their services. | | | | claims that a lack of sufficient information is another |
| There is little information available from those | | | | reason for the low rating. Pentagroup is not an |
| agencies who have hired Pentagroup to work on | | | | accredited business through the BBB as stated in |
| their behalf to recover outstanding debts. There are | | | | their report. |
| a multitude of comments from those who have | | | | |