| I thought insurance agencies were the first to turn | | | | did see a couple of people who were trying to work |
| down claims, that they hired lawyers and people who | | | | the system, and rightfully those were turned down, |
| knew how to get out of paying claims. I was terribly | | | | but I also saw a lot of questionable claims paid. |
| wrong. I worked for a small, family owned agency | | | | The second misconception that I had about insurance |
| and in the four years I worked there I saw very | | | | was that we were just numbers to them. Our |
| few claims refused. In fact, I saw the opposite more | | | | customer service people were friendly, astute, willing |
| than once. I was reading the claim record of a client | | | | to work hard for their clients and personally invested |
| who has filed 4 claims in 2 years of hitting deer that | | | | in their policies. I saw people bring in cookies and |
| did terrible damage to his car. I live in the same town | | | | thank the reps for saving them money, or for helping |
| as the client--you couldn't hit four deer in two years | | | | them get a claim paid. It was a relaxed, comfortable |
| if you were looking to do it. Never a word was said, | | | | place to work. There are always the exceptions but |
| the claims were just paid. They always said it was | | | | whatever your Yakima insurance needs are, look for |
| better to err on the side of the client. I was | | | | a group that is a customer friendly agency that is |
| astounded, my preconceived notions were wrong. Of | | | | working for you. |
| course they can't cover fraudulent claims continually. I | | | | |