| ign="center"> | | | | low scores that bring their average rating down. We |
| You may have seen complaints about Australian car | | | | are talking the 0-20% range. Almost all bad reviews I |
| insurance companies on TV shows such as Today | | | | get for car insurance come from a claim the insurer |
| Tonight and ACA but Australian has a very high car | | | | would not pay out on but which the customer |
| insurance service satisfaction rate. Satisfaction rates | | | | thought they deserved the money. The key to |
| provided by consumers typically average 70-80% but | | | | avoiding this is for companies to ensure they make all |
| surprisingly a score of ten was the most commonly | | | | the terms and conditions clear so the customer can |
| received answer which means the horrors stories | | | | easily understand exactly what they are covered for |
| where there was no satisfaction pulled that figure | | | | and what they are not covered for. |
| down considerably. If insurance companies could | | | | So how do we find companies with a good service |
| avoid the really bad customer service experience the | | | | rating? There are over 70 car insurance companies in |
| average score could significantly improve. | | | | Australia vying for your business let alone the USA, |
| To ensure you get the best chance of choosing a | | | | UK and the EU. In all of these countries there are |
| car insurance company with good service there are | | | | websites that provide feedback and review services |
| few questions we need to ask ourselves. What | | | | for car insurance brands which are written by the |
| determines good customer service and bad customer | | | | consumer. This is important as it ensures you |
| service? And how can we find what companies | | | | donât get a biased view. Just do a search |
| provide this kind of service? Insurance has two | | | | for the company name, ie, XYZ insurance in Google |
| primary types of customer service: Sales and Claims. | | | | and in the top 10 there will be a review page near. |
| The sales team will look after the sales of the | | | | Service is a very important factor when you choose |
| insurance and the claims team will deal with any | | | | what company you get your car insurance from. |
| claims customer might have. | | | | Australian car insurance companies are doing their |
| The golden nugget for an insurance company is to | | | | best to give consumers good service and if they can |
| ensure they get customer service right on the claims | | | | reduce the low scores with better claims |
| side of things; which is where there is more likely to | | | | management, they could well be the best country to |
| be an irate customer. To get a good customer | | | | car insurance service in the world. |
| service score a company just needs to minimize the | | | | |